Grievance Redressal Policy

1. Introduction

The grievance process outlined here provides an avenue for stakeholders to voice their concerns. This aims to ensure transparency and clarity in how grievances will be managed internally, reducing conflict and fostering strong relationships between external stakeholders.

2. Scope

This grievance mechanism applies to all external stakeholders interacting with Maieutic Semiconductors Private Limited ("Company"). Internal stakeholders (e.g., employees) should refer to the internal company grievance standards.

3. Definitions

• Grievance:
  An issue, concern, problem, or claim (perceived or actual) that an individual or group wants addressed by the Company in a formal manner.

• Grievance Handling Mechanism:
  A process for accepting, assessing, and resolving complaints from external parties related to Company activities, including economic, environmental, or social impacts.

• Internal Stakeholders:
  Individuals within the Company, including employees and contractors.

• External Stakeholders:
  Parties outside the Company, including customers, suppliers, community members, NGOs, and government bodies.

4. Grievance Reporting Channels

The Company will communicate this procedure to raise awareness and offer transparency.
Stakeholders may use the following channel to voice grievances:

• Email: hr@maieuticsemi.com

5. Grievance Officer Roles and Responsibilities

The Grievance Officer serves as the central figure in the grievance redressal mechanism. Key responsibilities include:

• Receiving Grievances:
  Acts as the primary recipient of grievances submitted through the designated reporting channels.

• Logging Complaints:
  Ensures all grievances are properly documented in the Grievance Register, including date of receipt, nature of the issue, stakeholder details, and actions taken.

• Investigating Complaints:
  Coordinates and oversees the investigation process by gathering relevant information, conducting interviews, and liaising with concerned parties.

• Developing Action Plans:
  Based on investigation outcomes, formulates a response strategy or corrective action plan to resolve the grievance.

• Communication:
  Maintains transparent communication with the complainant throughout the process, including acknowledgment of receipt, updates on progress, and final resolution.

• Monitoring and Reporting:
  Tracks implementation of resolutions, ensures deadlines are met, and prepares reports for management review.

• Feedback and Continuous Improvement:
  Gathers feedback post-resolution to assess satisfaction and recommend improvements to the grievance handling process.

6. Grievance Reporting and Redressal Process

The stakeholder contact officer receives all grievances submitted via email. The process is as follows:

• Record:
  All formal grievances will be logged in the Grievance Register, and corresponding forms will be stored for record purposes.

• Acknowledge:
  A grievance will be acknowledged by the grievance owner within five working days of submission.

• Investigate:
  The Stakeholder Officer, along with employees, will investigate the grievance.
  The investigation may include site visits, consultations with employees, contact with external stakeholders, and other necessary activities.
  Records of meetings, discussions, and activities must be documented.

• Act:
  Following the investigation, the Stakeholder Officer will create an action plan outlining steps to resolve the grievance.
  The Officer is responsible for assigning and monitoring actions and ensuring deadlines are met.
  Once all actions are complete and the grievance is resolved, the external stakeholder will be formally informed via their preferred method of contact.

• Follow-up and Close-out:
  Three weeks after resolving the grievance, the Stakeholder Officer will contact the external stakeholder to verify satisfaction and gather feedback on the grievance process.